Frequently asked question

woodmora is dedicated to providing good customer support. If you wish to return an item(s), please send an email to mag@woodmora.comWe kindly ask you include your purchase order number so we can find your order details in the most convenient way.

Woodmora provides its customers with a 14 day period for returns.

We’re confident you will like your product But just in case, we have a Return for Any Reason policy. If you are unhappy, simply contact us to arrange for your return.

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

Most products are delivered within 48 hours. Heavier and bespoke items are usually delivered within a week but can take up to a month. Please look at individual product listings for further information

We take payment when you place an order to secure your goods. Payment is taken through the super secure Sage Pay. We accept Visa, Visa Debit and Mastercard

All products listed are usually in stock. Not there? No problem - request a notification on that product’s page and we’ll let you know if and when it’s back.

Free delivery

We know that the safety of your personal information is extremely important, and use state-of-the-art fraud detection software to protect all of your personal data and credit card information. We even go one step further and manually verify the legitimacy of all orders placed with us. For more information about how we keep your info safe, check out our Privacy Policy.