At Woodmora.com, we prioritize customer satisfaction. Our Return, Refund, and Cancellation Policy is designed to ensure a seamless shopping experience while maintaining fairness for all stakeholders. This policy outlines the conditions and procedures for returns, refunds, and cancellations.
1. Return Policy
Eligibility for Returns
Products are eligible for return under the following conditions:
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The product is defective, damaged, or not as described at the time of delivery.
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The item is unused, in its original condition, and includes all original packaging, tags, and invoice.
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The return request is initiated within 7 days of receiving the product.
Non-Returnable Items
Certain items are not eligible for return, including:
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Customized or made-to-order products.
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Items marked as "non-returnable" during purchase.
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Products showing signs of use, damage, or tampering after delivery.
Return Process
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Initiate a Return:
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Contact our customer support team at support@woodmora.com or
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Call Us : +91 799-799-5020 within 7 days of receiving the product.
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Provide order details, reason for the return, and any supporting images if applicable.
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Approval and Pickup:
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Once your request is approved, we will arrange for a pickup. Please ensure the item is securely packed in its original condition.
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Inspection:
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Upon receiving the returned item, our quality assurance team will inspect it to verify its condition.
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Refund or Replacement:
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If the item meets our return criteria, we will process a refund or replacement as per your preference.
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Refund Terms for Returns
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Prepaid orders: Refunds will be credited to the original payment method within 7-10 business days.
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Cash on Delivery (COD) orders: Refunds will be issued via bank transfer. Bank details must be provided for processing.
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Shipping charges incurred during the original purchase are non-refundable.
2. Refund Policy
Refund Eligibility
Refunds are applicable under the following circumstances:
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A product is returned and successfully meets the return eligibility criteria.
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An order is cancelled before shipment (refer to the Cancellation Policy).
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In cases of delayed delivery beyond the promised time, subject to investigation.
Refund Process
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After the returned item passes inspection, the refund will be processed within 7-10 business days.
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Refunds will be credited to the original payment method for prepaid orders or via bank transfer for COD orders.
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If refunds are delayed, please contact our support team for assistance.
Important Notes
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Refunds are subject to verification and approval by our team.
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Any discounts or promotional offers used during purchase will not be refunded.
3. Cancellation Policy
Order Cancellations
Orders can be cancelled under the following conditions:
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Cancellation requests are made before the order is dispatched.
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Customized or made-to-order products cannot be cancelled once production begins.
How to Cancel an Order
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Initiate Cancellation:
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Contact our support team at support@woodmora.com or Call : +91 799-799-5020 with your order details.
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Confirmation:
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Our team will confirm if the cancellation request meets the criteria.
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Refund for Cancelled Orders
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Prepaid Orders: Refunds will be credited to the original payment method within 7-10 business days.
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COD Orders: No charges will apply for cancellations made before dispatch.
Late Cancellation Guidelines
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If an order has already been dispatched, it cannot be cancelled. However, eligible products can be returned once delivered.
Contact Information
For further assistance with returns, refunds, or cancellations, reach out to us:
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Email: support@woodmora.com
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Phone: +91 799-799-5020
Our team is here to ensure a smooth and satisfactory experience for all our customers.